The Norwex Guarantee

100% Satisfaction Guarantee

Norwex backs its quality commitment with a 100% Satisfaction Guarantee. We will refund or replace products that are not to your complete satisfaction within 60 days of purchase. While we stand behind our commitment, we encourage customers to follow the proper microfiber care and use instructions to give the cloth the ideal condition to perform its best. 

Microfiber Warranty

At Norwex we are proud of our unique, high quality microfiber and want you to be as thrilled as we are with the product. We are happy to assist you with any item that did not meet your expectations. 

The product warranty varies* across Norwex products, and the warranty is not to replace a well-used cloth, wear and tear, cuts and burns, odours and stains, resulting from daily use. It does not cover used cloths that were not properly laundered as recommended. 

Our 2-year microfiber warranty assurance the cloth to perform its best with BacLockTM micro silver antibacterial agent that self-cleanses itself within 24 hours.

60-day Satisfaction Guarantee

Bathroom Cleaner, Cleaning Paste, Descaler, Dishwashing Liquid, Forever Bottle with Foaming, Forever Bottle with Sprayer
Fresh Produce, Heavy Duty Degreaser Concentrate, Hand Wash Dispenser, Laundry Detergent, Ultra Power Plus Laundry Detergent, Mattress Cleaner, Mighty Mesh Pot Scrubber, Micro Cleaning Hand Pads, Microfiber Cleaner Laundry Booster, Odour Eliminator, Peppermint Foaming Hand Wash, Reusable Face Mask, Reusable Grocery Bags with BacLock, Rubber Brush, Spirinetts – pack of 2, SpiriSponge – pack of 2, Sportzyme, Spray Bottle, Stain Remover, Washing-Up Liquid

1-year Warranty

All-Purpose Kitchen Cloth, Bottle Brush, Cutting Board, Dish Cloths – pack of 2, EnviroScrubs, EnviroSponges – pack of 2
Ergonomic Toilet Brush and Holder, Exfoliating Facial Mitt, Facial Pads – set of 5 with pouch, Kids Bath Sponges, Makeup Removal Cloth Set – set of 3, Mop Base, Multi-Use Handle, Silicone Food Storage Containers, Silicone Lids, Telescopic Mop Handles

2-year Warranty

Baby Body Pack – set of 3, Baby Bibs Set, Bath Mat, Baby Hooded Towel Set, Back Scrubber, Bathroom Scrub Mitts, Bath Towels, Body and Face Pack – set of 3, Body Scrub Mitt, Car Wash Mitt, Chenille Dry Mop Pad, Chenille Hand Towels, Counter Cloths – set of 3, Counter Cloths and Box Set, Dish Mat, Dusting Mitts, Dry and Buff Car Cloth, Dry Superior Mop Pads, EnviroCloths, EnviroSleeve for Bottle Brush, Enviro Suede Microfiber Cloth, EnviroWand™ Sleeve Replacement, EnviroWand™ with Two-Sided Sleeve, Kids Pet To Dry, Kids Towels, Lint Mitt, Microfiber Sheet & Pillowcases, Microfiber Variety Pack – set of 3, Norwex Napkins - set of 4, Hand Towels, Hair Wrap, Kitchen Cloths & Textured Kitchen Cloths, Kitchen Towels & Textured Kitchen Towels, Kitchen Scrub Cloth, Optic Scarf, Scrubby Corner Cloth, Sports Towel, Stainless Steel Cloth, Tech Cleaning Cloth and Case, Tile Mop Pad, Toddler Bibs and Cloths, Travel Pack – set of 5, Ultra-Plush Body Towels, Veggie and Fruit Scrub Cloth, Wet Mop Pads, Window Cloths, Window Cloth Mop Pad, Pet Mitt, Pet Towel